BAYSTATE INTERPRETERS SERVICES
PRIVACY POLICY AND SAFE HARBOR FRAMEWORK
At Baystate Interpreters, Inc. and its affiliated companies (collectively,
“Baystate Interpreters”) we recognize the importance of privacy to our
customers and employees and we make it a top priority to safeguard the personal
information we collect.
The purpose of this Privacy Policy and Safe Harbor Framework
(this “Policy”) is to describe the practices employed by Baystate Interpreters
with respect to the acquisition, receipt, use, and protection of the
information we receive from and on behalf of our customers, and visitors to our
website located in the European Union (“EU”) or outside the EU.
ADHERENCE TO THE SAFE HARBOR PRINCIPLES
The United States Department of Commerce and the European
Commission have agreed on a set of data protection principles and frequently
asked questions (the "Safe Harbor Principles") to enable U.S. companies to satisfy the EU law requirement
that personal information transferred from the EU to the United States be adequately
protected. Consistent with its pledge to protect personal privacy, Baystate
Interpreters adheres to the Safe Harbor Principles and is committed to follow
the guidelines set forth by the U.S. Department of Commerce’s Safe Harbor
framework.
SCOPE OF THIS POLICY
This Policy applies to all personal information received by Baystate
Interpreters through its website and otherwise, including from the EU.
INFORMATION COLLECTED AND MANNER USED
Baystate
Interpreters may collect information in the following ways:
If you visit our website www.BaystateInterpreters.com, you
can order certain services online (Personal Interpretation, Document
Translation and Baystate
Interpreters University
services) using a credit card. We and our third party E-commerce provider
collect basic information including your name, credit card type and number (and
security code), billing address, email address, and telephone number. This
information is used by us for internal purposes only in setting up account
information, processing your request and billing you for services requested.
All of this information is stored on secure servers maintained by us and is
never disclosed to third parties.
As is true of most websites, when you visit our website, we
may collect non-personally identifiable information such as the type of browser
and computer operating system you use, and the domain name of your Internet
service provider (ISP). We collect and use this non-personally identifiable
information to learn more about our website's visitors in general, and how to
supply more appropriate information to them.
We also may request the following types of personally
identifiable information: name, address, e-mail address, telephone number, fax
number, credit card information, and information about your interests in and
use of various products and services. Whenever we request the identity of a
visitor, we will clearly indicate the purpose of the inquiry before the
information is requested.
We distribute e-mail only to persons or organizations who
have explicitly requested it, or with which we have a pre-existing personal or
business relationship that can be verified. We consider customer purchases and
requests for information as valid connections for e-mail correspondence.
We maintain a strict "No-Spam" policy. We do not
sell, rent, or otherwise give your e-mail address to any third party
organization. Baystate Interpreters Services complies with the CAN-SPAM Federal
Law -
As added insurance of your privacy, we have a relationship
with an independent, third party company that sends e-mail announcements on our
behalf to individuals who request them. When you subscribe to our e-mail
newsletter your personally identifiable information will never be used by Baystate
Interpreters Services for any purposes other than to deliver e-mail to you. You
may stop the arrival of e-mail at any time by completing the request form on
our website or by following the instructions on the e-mails you receive.
We do not record or store any information during over-the-phone
interpreting calls unless all persons on the call have agreed to being
recorded. If a call is recorded and stored, it is maintained in a secure place
on our servers and can only be accessed by the customer under whose agreement
the call was made. All of our over the phone calling sessions are in compliance
with the security requirements of federal and state laws such as the Health
Insurance Portability and Accountability Act, the Right to Financial Privacy
Act, and the Gramm-Leach-Bliley Act.
DATA INTEGRITY
Baystate Interpreters employs state of the art measures to
protect customer information from loss, misuse, unauthorized access,
disclosure, alteration and destruction of information which includes compliance
with confidentiality and non-disclosure provisions in agreements between Baystate
Interpreters and its customers, affiliates, suppliers, and employees.
Baystate Interpreters maintains customer information on
secure servers located in secure data centers. Personal information stored in
databases requires unique login ids and passwords in order to access the
information and is only used for the intent described in this policy. All
access to personal information and other customer data is controlled and
monitored by Baystate Interpreters IT staff. All servers are protected by one
or more firewalls restricting access to the individuals for which access is
specifically intended. Extensive monitoring and security tools are utilized to
ensure confidentiality, integrity, and availability.
CHOICE/OPT-OUT
We provide you the opportunity to "opt-out" of
having your personally identifiable information used for certain purposes when
we ask for this information. For example, you can opt out of not receiving our
newsletter. If you wish to be excluded from all future communication, excluding
mandatory billing issues or legal mandates, you may do so by emailing us at
compliance@BaystateInterpreters.com and specifically stating that you wish to
opt out of all communication and have your personal information removed from
our databases. You may also contact us at 32 Pleasant St. Gardner, MA 01440
ACCESS TO PERSONAL INFORMATION
If you have provided us with personal information and that
information changes, or if you terminate the services you ordered through our
website, you may update, delete or request a copy of any information we
maintain about you by contacting us 32 Pleasant St. Gardner,
MA 01440
CHANGES IN THIS PRIVACY STATEMENT
If we decide to change our privacy policy, the changes will
be posted on our website and distributed to any organizations that maintain
this information, such as the US Department of Commerce.
COPA AND CHILDREN’S ISSUES
The Website is not directed to children under thirteen (13)
years of age, and children under such age must not use the website or services
offered on it for any purpose, including to submit any individually
identifiable information about themselves.
ENFORCEMENT
Baystate Interpreters uses a self-assessment approach to
assure compliance with this privacy policy and periodically verifies that the
policy is accurate, comprehensive for the information intended to be covered,
prominently displayed, completely implemented and accessible and in conformity
with the Safe Harbor Principles. We encourage interested persons to raise any
concerns using the contact information provided and we will investigate and
attempt to resolve any complaints and disputes regarding use and disclosure of
Personal Information in accordance with the Principles.
If a complaint or dispute cannot be resolved through our
internal process, we agree to dispute resolution using an independent resource
mechanism as a third party resolution provider.